Why choose Shift The Needle to work with your team?
Commercial experience brought into the room.
Shift The Needle is built on a straightforward idea: that people become far more effective in their role when they understand not just what to do differently, but why it really matters.
Russell Davis
Founder & CEO
There's a difference between teaching someone a script and helping them understand what's actually going on in a customer's head. When you teach a script, they sound like everyone else. When you help them understand the pressures, the doubts, and the real reasons people hesitate to change, they start having conversations that actually go somewhere.
Most sales training teaches people what to say.
I teach people how to think.
I've spent over 30 years leading high-performing commercial teams. I've seen what separates the people who consistently hit their numbers from those who don't. It's rarely product knowledge. It's almost always the ability to make a customer feel genuinely understood, and the business acumen to connect what you're selling to what actually matters inside their organisation.
My background spans sales, marketing, general management and business transformation. That breadth matters. It means I understand the levers that drive commercial performance, not just from a sales perspective, but from the perspective of someone who has run P&Ls, led change programmes and made the decisions that buyers are weighing up on the other side of the table. That shapes everything about how I approach development work.
I specialise in technical specialists. People who know their subject inside out but haven't always been given the tools to translate that expertise into conversations that land commercially. That's the gap I close. And I make sure the development sticks, not just on the day, but over time, so the investment keeps paying back.
Commercial experience
This isn't sales training from the sidelines. It's practical commercial experience brought into the room by someone who has been there, done it and understands how business really works.
Working directly with an experienced practitioner means you get access to someone who has been involved in…
Leading and developing high-performing sales teams across multiple sectors and markets.
Commercial marketing strategy, positioning and go-to-market execution.
P&L responsibility, team leadership and operational delivery at senior level.
Driving cultural and commercial change in organisations navigating growth or disruption.
Developing leaders at every level, from first-time managers to senior executives.
The philosophy
The hardest thing to sell isn't your product. It's change.
Every buyer is weighing up risk, uncertainty and effort. Whether changing what they currently do is worth it. Most sales conversations never address that. The ones that do are the ones that move forward.
That's what I focus on. Not scripts. Not techniques. A way of thinking about the customer's world that changes the quality of every conversation your team has.
Everything is grounded in real commercial experience, not theory.
People buy from people. The relationship and the conversation matter.
The objective is always better results, not just better training days.
The best training challenges how people think, not just what they do.
Industries we work with
Shift The Needle works with specialist B2B sales teams across a range of sectors. These pages explore how the approach applies to specific industries.
Our exclusivity commitment
To protect the competitive advantage of the businesses we work with, we only work with one company in each sector at any given time.
Credit Insurance
From credit risk to commercial value
Currently engagedCredit Insurance Broking
From placing cover to commercial conversations
Currently engagedCommercial Insurance
From cover to commercial risk and priorities
Currently engagedReinsurance
Communication, judgement and influence
Currently engagedMaterials Handling
From equipment to operational consequences
Available sectorTelecoms
From technology to business outcomes
Available sectorWant to see what a different kind of training looks like?
Tell me what's happening with your team. I'll tell you whether I think I can help.
+44 (0) 7774 837421